Shipping policy
Please allow 5-10 business days to receive your product purchased from ToysLand !
We are currently receiving a high demand, and we do our best to process & package the orders as quick as we can! We truly appreciate your patience!
Processing Time:
All orders are processed and shipped within 1 to 3 days with a tracking number.
Customized items may take between 3 and 5 days for customization.
Tracking information for parcels is typically updated after about business days.
Delivery Timeframe:
The usual delivery time is 5 to 10 business days throughout Canada & USA, though you may receive your items much sooner.
Parcels may experience delays beyond our control, such as customs, postal delays, or holidays.
Order Cancellation Policy: We pride ourselves on our ability to swiftly process all orders placed on our website. Most orders are processed within 12 hours. If you wish to cancel your order for any reason, please email us at contact@toysland.ca as soon as possible.
The majority of in-stock items are processed and/or shipped within 12 hours, so it is imperative that you contact us during this period so that we may attempt to cancel your order before it is processed and/or shipped.
No cancellation requests can be accommodated once the order has been processed.
Address Error: It is your responsibility to ensure the accuracy of the shipping address and to contact us very promptly to specify any changes. Changes can only be made if your order has not yet been processed.
We cannot be held responsible for incorrect shipping information. We are also not responsible for refused or undeliverable orders (inaccessible addresses, incomplete addresses, etc.).
In such cases, these parcels may be returned to us, but not always.
If your order is returned to the sender, we will offer you a refund for your order minus the shipping costs, or we will offer you a reshipment, according to your choice.
You are not eligible for reshipment or refund of your order until your parcel has been received by the sender.
Returns & Exchanges:
At Toysland, we do our best to ensure our product descriptions are as detailed as possible so you won't encounter any surprises when you receive our products. We want our customers to know exactly what they're ordering.
Return Policy:
We accept returns* for any reason! Whether you're dissatisfied or simply changed your mind. Our return policy is 14 days from the moment you receive your products. If for any reason you are not satisfied, simply fill out this return form. Sign it and then send it with your package to the address provided to you via email.